Prime Learning
Getting Started
Certificate II in Customer Contact
Welcome to your studies, this course is being offered through blended delivery and we are here to assist you through the journey.
We have outlined below important information for getting started with this course.
The most important thing to do, is email us whenever you have questions.
Who to call?
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For
assistance with resources, enrolment and general support |
Jenny
Field |
Phone:
1800 229 933 |
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What is supplied?
Once your enrolment form is accepted and processed we will send you a starter pack. The following items will be sent to you:
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· USB Flash Drive - for making backups of your work |
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· Text books as required. |
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· Assignment cover sheets will be posted to you |
Where to start?
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· Your first task is to complete the learning style indicator questionnaire & email results to us at |
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You
now need to watch 4 short videos, Telephone Skills, O.H.S. Ergonomics and
Using the Internet. You can come back to these videos at any time
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BSBCCO201A
Action customer contact |
workbook |
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BSBCCO301A |
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BSBCUS301A |
workbook |
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BSBIND101A |
workbook |
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BSBCMM201A Communicate in the workplace |
workbook |
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BSBITU101A |
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BSBOHS201A
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workbook |
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ICAU1133A Send and retrieve information over the Internet using browsers and email |
workbook - Using the Internet |
| BSBITU201A Produce simple word processing documents | workbook |
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BSBWOR201A
Manage personal stress in the workplace |
workbook |
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BSBITU202A
Create and use simple spreadsheets |
workbook |
NOTE: Save this page on your desktop, and the links will guide your through your learning.