Prime Learning

Getting Started

Certificate III in Customer Contact

Welcome to your studies, this course is being offered through blended delivery and we are here to assist you through the journey. We have outlined below important information for getting started with this course. The most important thing to do, is email us whenever you have questions.

Who to call?

For assistance with learning and assessment Your trainer Details will be supplied by trainer
For assistance with resources, enrolment and general support Jenny Field Phone: 1800 229 933
Email: sts.training@bigpond.com

What is supplied?

Once your enrolment form is accepted and processed we will send you a starter pack. The following items will be sent to you:

  • USB Flash Drive - for making backups of your work
    • Outline of units to be covered
    • Text book - Call Center Success ~ Essential Skills for CSRs

     

  • Assignment cover sheets will be posted to you

    • Where to start?

  • Your first task is to complete the learning style indicator questionnaire & email results to us at
    		• Vark
    • Spend time watching these introductory videos for O.H.S. , Customer Service and
      Organisational Skills
    		 Videos
  • Learning and assessment for each unit
    		•  Your projects

    NOTE: Save this page on your desktop, and the links will guide your through your learning.