Course Outline
ICA40199 - CERTIFICATE IV IN INFORMATION TECHNOLOGY (CLIENT SUPPORT)
|
CODE |
DESCRIPTION |
|
ICAITS023B |
Provide one to one instruction |
|
ICAITS024B |
Provide basic system administration |
|
ICAITS025B |
Run standard diagnostic tests |
|
ICAITS030B |
Install software to networked computers |
|
ICAITS031B |
Provide advice to clients |
|
ICAITS032B |
Provide network systems administration |
|
ICAITS034B |
Determine and action network problem |
|
ICAITTW027B |
Relate to clients on a business level |
|
ICAITU018B |
Develop macros and templates for clients using standard products |
|
ICAITU019B |
Migrate to new technology |
|
ICAITU028B |
Customise packaged software applications for clients |
|
PMX401A |
Apply skills in project integration |
|
PMX403A |
Apply skills in time management |
The training plan is a very important document. It helps us determine what training is required in the workplace, how the training is going to be delivered and sets a timeline for the completion of units. If circumstances change and you need to modify the training plan, always talk with your trainer.Specialised Training Services provide training through User Choice, for employers who want the training delivered in their own workplace.