Course Outline

ICA40199 - CERTIFICATE IV IN INFORMATION TECHNOLOGY (CLIENT SUPPORT)

 

CODE

DESCRIPTION

ICAITS023B

Provide one to one instruction

ICAITS024B

Provide basic system administration

ICAITS025B

Run standard diagnostic tests

ICAITS030B

Install software to networked computers

ICAITS031B

Provide advice to clients

ICAITS032B

Provide network systems administration

ICAITS034B

Determine and action network problem

ICAITTW027B

Relate to clients on a business level

ICAITU018B

Develop macros and templates for clients using standard products

ICAITU019B

Migrate to new technology

ICAITU028B

Customise packaged software applications for clients

PMX401A

Apply skills in project integration

PMX403A

Apply skills in time management

 

The training plan is a very important document.  It helps us determine what training is required in the workplace, how the training is going to be delivered and sets a timeline for the completion of units.  If circumstances change and you need to modify the training plan, always talk with your trainer.Specialised Training Services provide training through User Choice, for employers who want the training delivered in their own workplace.

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