Certificate II in Information Technology

Certificate II in Information Technology
(This page is currently being trailed and will be changed on a regular basis - please send feedback to sts.training@bigpond.com)

The course provides the foundation skills for people entering various areas of the information technology industry. It covers the basic setting up and use of computing equipment and a range of applications software selected from word processing, spreadsheet, database, business graphics and illustrative graphics. You will also develop the skills needed to operate successfully in the workplace.

To complete this qualification, you must complete the assessment activities for 14 units.
You must do all core units.

There are a variety of resources used to complete this course.

1. STS are now using WEBTRAIN an Online Learning management system, that has both the content and the assessment
online for your convenience.

2. If you do not want to work online, we can use alternative text/workbooks with you.

3. If you are attending class, your trainer will also work with you, to answer any questions.

4. If you are completing this course from home, your trainer can be contacted via email or phone.

Other useful sites.

The Learner Desk is an excellent place to start if you are very new to a computer - CLICK HERE FOR THE LEARNER DESK

STS have produced a number of learning videos to help you - you can view these at any time - www.sts-training.com/videos

STS have also created a simulated business - so that you can have access to policies and procedures - www.findyourfeet.com

The following 8 units must be completed:

Code	Description	Unit Description	How to complete the unit
BSBCMN106A	Follow workplace safety procedures	This unit covers general Occupational Health and Safety requirements in business organisations and is relevant for employees working under direct supervision with no responsibilities for other people. The unit is based on Generic Competency A in the National Guidelines for Integrating Occupational Health and Safety Competencies into National Industry Competency Standards [NOHSC:7025 (1998) 2nd edition]. This unit is related to BSBCMN211A Participate in workplace safety procedures.	Complete Webtrain activities and assessments http://sts1.webtrain.com.au
ICAD2012A	Design organisational documents using computing packages	This unit defines the competency required to produce organisational documents using application software within organisational guidelines, procedures and policies.	Complete Webtrain activities and assessments http://sts1.webtrain.com.au Complete final STS assessments Use STS workbooks as an additional resource and practice
ICAU2005A	Operate computer hardware	This unit defines the competency required to determine, select and correctly operate basic computer hardware, generally known as peripherals and which may include input/output devices and secondary memory.	Complete Webtrain activities and assessments http://sts1.webtrain.com.au
ICAU2006A	Operate computing packages	This unit defines the competency required to identify, select and correctly operate three desktop applications for a range of purposes.	Complete Webtrain activities and assessments http://sts1.webtrain.com.au Complete final STS assessments Use STS workbooks as an additional resource and practice
ICAU2013A	Integrate commercial computing packages	This unit defines the competency required to manipulate, convert and integrate data between different two or more commercial software applications.	Complete Webtrain activities and assessments http://sts1.webtrain.com.au Complete final STS assessments Use STS workbooks as an additional resource and practice
ICAU2231A	Use computer operating system	This unit defines the competency required to configure, use and optimise a computer operating system.	Complete Webtrain activities and assessments http://sts1.webtrain.com.au
ICAW2001A	Work effectively in an It environment	This unit defines the competency required to work effectively within the IT environment of an organisation by researching and assembling information about the organisation's IT systems, equipment, software, policies and governance arrangements.	Complete Webtrain activities and assessments http://sts1.webtrain.com.au
ICAW2002A	Communicate in the workplace	This unit defines the competency required to provide limited client support through verbal and non-verbal communication and to effectively communicate with colleagues.	Complete Webtrain activities and assessments http://sts1.webtrain.com.au

Choose 6 of the following units as electives:

Code	Description	Unit Description	How to complete the unit
ICAD2003A	Receive and process oral and written communication	This unit defines the competency required to receive, clarify and document client information and refer for action.
ICAD3218A	Create user documentation	This unit defines the competency required to create user documentation that is clear to the target audience and is easy to navigate.
ICAI2015A	Install software applications	This unit defines the competency required to install or upgrade basic software applications using a commercial applications program.
ICAI3021A	Connect internal hardware components	This unit defines the competency required to modify and connect system hardware components according to client and user requirements.
ICAS2008A	Maintain inventories for equipment, software and documentation	This unit defines the competency required to record and store details of software, hardware and technical documentation.
ICAS2009A	Interact with clients	This unit defines the competency required to provide routine client support in a professional manner.
ICAS2010A	Apply problem solving techniques to routine malfunctions	This unit defines the competency required to apply problem solving techniques to determine the origin and plan for the resolution of a routine malfunction.
ICAS2014A	Connect hardware peripherals	This unit defines the competency required to connect hardware peripherals according to instructions.
ICAS2016A	Record clients support requirements	This unit defines the competency required to record, prioritise and escalate client support requests.
ICAS2017A	Maintain system integrity	This unit defines the competency required to protect and secure standalone or client server environments.
ICAS2243A	Detect and protect from spam and destructive software	This unit defines the competency required to reduce the risk of a computer's operation being affected by spam or destructive software.
ICAS3034A	Determine and action network problems	This unit defines the competency required to document network-related problems, determine the resources required, solve the client problem or escalate the problem to a new support level.
ICAS3115A	Maintain equipment and software in working order	This unit defines the competency required to carry out maintenance and fault repair according to organisational procedures, in order to keep equipment and software operating.
ICAS3121A	Administer network peripherals	This unit defines the competency required to manage an environment of networked peripheral devices, in order to provide services to client users.
ICAS3234A	Care for computer hardware	This unit defines the competency required to manage the selection, maintenance and siting of hardware.
ICAT3025A	Run standard diagnostic tests	This unit defines the competency required to conduct diagnostic tests on a range of platforms.
ICAU1128A	Operate a personal computer	This unit defines the competency required to operate a personal computer, including starting the PC, logging in, using and understanding desktop icons and their links to underlying programs, navigating a directory structure, saving work, printing, closing down the PC.
ICAU2007A	Maintain equipment and consumables	This unit defines the competency required to maintain the operation of basic computer hardware and peripherals including the replacement of consumables.
ICAU3004A	Apply occupational health and safety procedures	This unit defines the competency required to support the organisation's occupational health and safety (OH&S) principles and practices.
ICAU3019A	Migrate to new technology	This unit defines the competency required to apply skills and knowledge in using new or upgraded technology
ICAW2011A	Work individually or as a team member to achieve organisational goals	This unit defines the competency required to work individually and with others in an organisation.
ICPMM321A	Capture a digital image	This unit describes the skills and knowledge required to use digital camera technology for the production of colour separated images.
ICPMM263A	Access and use the internetv	This unit describes the skills and knowledge required to access and use the Internet within the cultural industries.

Code

Description

Unit Description

BSBCMN106A

Follow workplace safety procedures

ICAD2012A

Design organisational documents using computing packages

This unit defines the competency required to produce organisational documents using application software within organisational guidelines, procedures and policies.

ICAU2005A

Operate computer hardware

This unit defines the competency required to determine, select and correctly operate basic computer hardware, generally known as peripherals and which may include input/output devices and secondary memory.

ICAU2006A

Operate computing packages

This unit defines the competency required to identify, select and correctly operate three desktop applications for a range of purposes.

ICAU2013A

Integrate commercial computing packages

This unit defines the competency required to manipulate, convert and integrate data between different two or more commercial software applications.

ICAU2231A

Use computer operating system

This unit defines the competency required to configure, use and optimise a computer operating system.

ICAW2001A

Work effectively in an It environment

This unit defines the competency required to work effectively within the IT environment of an organisation by researching and assembling information about the organisation's IT systems, equipment, software, policies and governance arrangements.

ICAW2002A

Communicate in the workplace

This unit defines the competency required to provide limited client support through verbal and non-verbal communication and to effectively communicate with colleagues.

Code

Description

Unit Description

How to complete the unit

Receive and process oral and written communication

This unit defines the competency required to receive, clarify and document client information and refer for action.

Create user documentation

This unit defines the competency required to create user documentation that is clear to the target audience and is easy to navigate.

Install software applications

This unit defines the competency required to install or upgrade basic software applications using a commercial applications program.

Connect internal hardware components

This unit defines the competency required to modify and connect system hardware components according to client and user requirements.

Maintain inventories for equipment, software and documentation

This unit defines the competency required to record and store details of software, hardware and technical documentation.

Interact with clients

This unit defines the competency required to provide routine client support in a professional manner.

Apply problem solving techniques to routine malfunctions

This unit defines the competency required to apply problem solving techniques to determine the origin and plan for the resolution of a routine malfunction.

Connect hardware peripherals

This unit defines the competency required to connect hardware peripherals according to instructions.

Record clients support requirements

This unit defines the competency required to record, prioritise and escalate client support requests.

Maintain system integrity

This unit defines the competency required to protect and secure standalone or client server environments.

Detect and protect from spam and destructive software

This unit defines the competency required to reduce the risk of a computer's operation being affected by spam or destructive software.

Determine and action network problems

This unit defines the competency required to document network-related problems, determine the resources required, solve the client problem or escalate the problem to a new support level.

Maintain equipment and software in working order

This unit defines the competency required to carry out maintenance and fault repair according to organisational procedures, in order to keep equipment and software operating.

Administer network peripherals

This unit defines the competency required to manage an environment of networked peripheral devices, in order to provide services to client users.

Care for computer hardware

This unit defines the competency required to manage the selection, maintenance and siting of hardware.

Run standard diagnostic tests

This unit defines the competency required to conduct diagnostic tests on a range of platforms.

Operate a personal computer

This unit defines the competency required to operate a personal computer, including starting the PC, logging in, using and understanding desktop icons and their links to underlying programs, navigating a directory structure, saving work, printing, closing down the PC.

Maintain equipment and consumables

This unit defines the competency required to maintain the operation of basic computer hardware and peripherals including the replacement of consumables.

Apply occupational health and safety procedures

This unit defines the competency required to support the organisation's occupational health and safety (OH&S) principles and practices.

Migrate to new technology

This unit defines the competency required to apply skills and knowledge in using new or upgraded technology

Work individually or as a team member to achieve organisational goals

This unit defines the competency required to work individually and with others in an organisation.

Capture a digital image

This unit describes the skills and knowledge required to use digital camera technology for the production of colour separated images.

Access and use the internetv

This unit describes the skills and knowledge required to access and use the Internet within the cultural industries.