Certificate II in Business  
(This page is currently being trailed and will be changed on a regular basis - please send feedback to sts.training@bigpond.com)

To complete this qualification, you must complete the assessment activities for 12 units.

There are a variety of resources used to complete this course.

1.    All workbooks will be posted to you, so that you can work with paper copies

2.    As a distance student, you will have contact with your trainer via email or phone

3.    As a distance student, you can request one on one training sessions, which will be conducted usually via OnLine Conferencing software

 Don’t forget to refer to the resources we have put on the Internet for you.

We have a number of learning videos to help you - you can view these at any time - www.sts-training.com/videos

We have also created a simulated business - so that you can have access to policies and procedures - www.findyourfeet.com

Getting Started

Welcome to your studies – BSB20107 - Certificate II in Business

Getting ready to study		It’s time to start studying, before you start, take the time to get organised. · Think about when you are going to be able to study, set aside time to work on your assignments. · Create a new folder on your computer to save all of your documents, and make sure that you backup your work. · Don’t forget to use the Internet to research topics · Find a mentor in your workplace, who is willing to discuss issues with you, as they are presented from time to time in the workbooks. If you are not currently in a workplace or can not find a friendly mentor – then your trainer will also be your mentor.
Core Unit
BSBOHS201A	Participate in OHS processes	Watch the videos – Occupational Health and Safety &: Using the workbook Complete Activities and Assessments
Elective Units
BSBCMM201A	Communicate in the workplace	Watch the videos – Phone Skills &: Using the workbook Complete Activities and Assessments
BSBCUS201A	Deliver a service to customers	Watch the videos – Customer Service &: Using the workbook Complete Activities and Assessments
BSBIND201A	Work effectively in a business environment	&: Using the workbook Complete Activities and Assessments
BSBINM201A	Process and maintain workplace information	&: Using the workbook Complete Activities and Assessments
BSBINM202A	Handle mail	&: Using the workbook Complete Activities and Assessments
BSBITU201A	Produce simple word processed documents	Watch the video – Ergonomics Watch the video – Typing Skills &: Using the workbook Complete Activities and Assessments
BSBITU202A	Create and use spreadsheets	&: Using the workbook Complete Activities and Assessments
BSBITU203A	Communicate electronically	&: Using the workbook Complete Activities and Assessments
BSBSUS201A	Participate in environmentally sustainable work practices	&: Using the workbook Complete Activities and Assessments
BSBWOR202A	Organise and complete daily work activities	Watch the video – Workplace Organisational Skills &: Using the workbook Complete Activities and Assessments
BSBWOR203A	Work effectively with others	&: Using the workbook Complete Activities and Assessments
Changing electives – if you want to change elective units, discuss this with your trainer. Think about the skills that you already have, or that you need to develop in your workplace – then give your trainer a brief description of these skills, and we will align these to a national competency. We will then confirm if that unit complies with the packaging rules for this qualification.

 If you have already completed any of these units at another college – you can have Credit Transfer – just send us a
copy of your Academic Transcript.

If you have the skills already – you might like to apply for Recognition of Prior Learning – discuss this with your trainer