About us

Who we are

Bushland Blooms supplies an extensive range of garden products and services, both to the retail trade and to the general public.

Established in 1963, Bushland Blooms originated as a small family business selling seeds and plants. Today, Bushland Blooms has several retail outlets, as well as a national customer contact centre, and employs over 300 staff. Specialist products and services include landscaping, floristry, outdoor lighting and garden accessories.

Our customer contact centre

Our customers can contact us by phone, fax, or online, making us easily accessible.

We employ 83 customer service agents (full and part time), working in 8 teams.

Your role here as an agent

As one of our agents, your skills and professionalism are a valuable contribution to our business.

You may be the first contact that a customer has with our company, so it is important you use your professionalism to present the best possible image of Bushland Blooms to our customers.

All our agents: bullet point.

• are trained in accordance with Bushland Blooms policies and procedures , bullet point.

• have highly developed interpersonal and communication skills , bullet point.

• have a broad knowledge about our products and services , bullet point.

• have highly developed sales techniques , bullet point.

• provide a high level of after sales support.

Our service standards

Bushland Blooms believes that our customers are crucial to our organisation.

So, whether a customer is ordering a single plant or landscaping their entire garden, we will do our best to offer our customers a personalised service. Our mission statement, vision and values reflect this.

Mission statement

Bushland Blooms customer contact centre will provide the highest level of customer service. Our aim is to not only meet the needs and expectations of our clients, but to exceed them.

Our vision

Bushland Blooms is dedicated to becoming the forerunner of creative outdoor solutions.

Our team values

At the Bushland Blooms customer contact centre, we work in a supportive team environment so that we can provide the best service to our customers.

Our customer contact centre team defined their daily values at the first team meeting of the year: bullet point.

• Treat customers with respect. , bullet point.

• Aim to exceed expectations. , bullet point.

• Present a professional image to customers. , bullet point.

• Foster a supportive working environment. , bullet point.

• Look for innovative solutions to problems.

As one of the team, these are the values you will share and put into practice on a daily basis.

Our company values bullet point.

• Provide quality customer service with integrity. , bullet point.

• Develop sound business strategies. , bullet point.

• Develop creative products. , bullet point.

• Respect each other, and all of our clients. , bullet point.

• Be imaginative in leadership. , bullet point.

• Respect individual and business confidentiality, rights and dignity. , bullet point.

• Embrace continuous personal and professional development.