Agent support manual
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In any workplace it is important to know who to contact if you have a problem, or need assistance. In a customer contact centre it is vital to know the channels of communication.
All Bushland Blooms agents spend a lot of time dealing with people. Inevitably you will have some problems that require help to solve. For example, you may: bullet point.
have a problem meeting a customer's needs , bullet point.
have a query about installation , bullet point.
require technical advice to help you present product options.
Knowing who to ask when you have a problem will help you satisfy your customers in an efficient way.
The Bushland Blooms organisational chart shows our staff structure, and will help you identify who to contact. You'll find the company structure chart on the Intranet under Staff.
 ASM
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