Agent support manual
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In business, written communication comes in the form of: bullet point.
e-mails , bullet point.
business letters , bullet point.
facsimiles (faxes) , bullet point.
memorandums (memos) , bullet point.
messages , bullet point.
reports.
Written communication can be used to communicate both internally and externally.
At Bushland Blooms, written communication is used internally to: bullet point.
leave messages , bullet point.
send out information - for example about a new product or service , bullet point.
publicise an event or achievement , bullet point.
act as a reminder , bullet point.
keep a permanent record of a transaction or negotiation with a customer.
E-mails and memos are the most common form of internal written communication.
At Bushland Blooms, you may send external customers the following written communications: bullet point.
product information/brochures , bullet point.
product instructions , bullet point.
a letter advising on the progress of complaint , bullet point.
confirmation letters , bullet point.
a response to an e-mail.
The most common forms of external written communication, to customers, are business letters, e-mails and faxes.
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