Agent support manual

Payment methods

The following methods of payment are available to Bushland Blooms customers: bullet point.

• cash , bullet point.

• cash on collection , bullet point.

• cash on delivery , bullet point.

• cheque , bullet point.

• credit card , bullet point.

• credit.

Different rules apply for different payment methods. Click on the links above to learn more about each.

If the customer is sending in a payment, advise them of Bushland Blooms mailing address.

Bushland Blooms
Locked Bag 5555
Bushlands 0000

When customers call to place an order, request more information about products/services, or for any other reasons, it is a good idea to inspect their existing records to check if they are current on their payments. If they are not up-to-date, you may need to inform them that outstanding accounts must be settled prior to purchasing any new products or services. They may need to discuss their situation with other sections of the organisation. This may mean transferring the call to the credit collection department in some cases.

Cash

Available to all customers.

Cash on collection

Customers who are collecting their order from a Bushland Blooms store must produce: bullet point.

• a purchase order number , bullet point.

• identification showing their name and address. Payment will be processed by shop staff.

Cash on delivery (COD)

Available only where the customer will be accepting the delivery in person. Payment may be made by cash or cheque (see details for cheques below).

Cheque

Payment by cheque is generally available to existing clients only. It may be provided to new customers under special circumstances.

Do the following before accepting a cheque:

1. Check the: bullet point.

• date , bullet point.

• amount payable , bullet point.

• payable to (ie Bushland Blooms) , bullet point.

• signature.

2. Enter the following on the reverse side: bullet point.

• address , bullet point.

• phone number , bullet point.

• driver's licence details or account number.

Credit card

Available to all customers where purchase cost is less than $70.

For purchases over $70, authorisation must be obtained from the credit card issuing organisation, unless the customer has a permanent account with Bushland Blooms. This authorisation process should be conducted while the customer remains on the phone.

You should enter the following details on the database: bullet point.

• card type , bullet point.

• customer's name , bullet point.

• name on the card , bullet point.

• customer's credit card number , bullet point.

• date of expiry.

You must verify all the details with the customer by reading them back to the client and asking them if all is correct. bullet point.

Credit card details are private, and should be handled strictly in accordance with Bushland Blooms policy on credit card processing. , bullet point. Credit card details must be recorded on the database only. Any agent who writes credit card details on paper will be subject to disciplinary action that may include dismissal. , bullet point. Writing down credit card details is in direct contravention of company policy and could be construed as a breach of the Privacy Act.

Credit

If a customer has been approved for credit, payment must be made within 28 days of the purchase or service (see Credit applications in this manual and the Application for credit (business/company and individual) Forms on the Intranet).

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