Forms

Forms bullet point.

Some forms may be completed online and printed. Where appropriate, copies should be sent either to the customer for signing and returning, or to your team leader for checking/follow up. , bullet point.
To open a form, click on the links below. Forms are listed in alphabetical order.

A
Application for credit - individual	Credit application forms for individual customers requiring a Bushland Blooms card.
Application for credit – business/company	Credit application forms for sole traders, business partnerships and companies.
C
Complaint action plan	This form is used when developing an action plan to resolve complex complaints.
Customer satisfaction survey form and script	Data collection form with script for Bushland Blooms customer satisfaction survey.
D
Data collection preparation checklist	This checklist will help you work out if you are properly prepared for a new data collection campaign.
Data collection customer contact record	Data collection customer contact record logging call attempts, response types, length of call, follow-up, difficulties and errors.
E
Error and fault log	Form used for reporting errors, faults and other problems related to information systems.
Evaluation form 1 - Self analysis by agent	A form to help you identify areas where you may need to improve your performance.
Evaluation form 2 - Agent analysis by customer	A form to help identify areas for improvement.
I
Inbound telemarketing customer contact record	Use this form to record call source, call result, fulfilment and difficulty details for inbound telemarketing calls.
Internal memorandum	Bushland Blooms internal memorandum.
O
Occupational safety and health - incident report form	Use this form to record the details of any occupational health and safety incident.
Outbound telemarketing customer contact record	Use this form to record call source, call result, fulfilment and difficulty details for outbound telemarketing calls.
Q
Quote	Use this form to prepare quotes for products and services.
S
Sales lead	If you recognise opportunities for further sales when talking with a customer, you should complete this form and pass it to your team leader for follow-up.
Staff performance analysis, complex complaints	Use this form for assessing and analysing staff performance while handling complex complaints.
T
Telemarketing preparation checklist	This checklist will help you work out if you are properly prepared for a new telemarketing campaign.
Telemarketing tally form	This form is used to summarise the data collected using customer contact records.
W
Weekly survey form	This form is used to summarise the survey data collected using customer contact records.