Our
services Our
servicesBushland Blooms prides itself on its commitment to its customers by offering: bullet point.
product warranties , bullet point.
service guarantees , bullet point.
call out services , bullet point.
helpdesk , bullet point.
If you would like information about the warranty offered on a specific product, check that product entry in Our products.
Bushland Blooms guarantees that all mail-orders received by 11.00 am will be processed within 24 hours. Should customers not receive their products within the specified time, they will receive $10 off their next purchase.
A Bushland Blooms qualified technician will repair, free of charge, any faults in the product, up to 12 months from the date of purchase. This includes free replacement parts.
Conditions: Only applies where the customer has no responsibility in the malfunction of the product. Does not apply where the customer is at fault, ie. lawnmower running over the reticulation, or children playing cricket and breaking the light.
Bushland Blooms offers a guarantee on all plants.
Our plants are of the highest quality and should flourish if planting directions are followed. If not, Bushland Blooms will replace them free of charge.
Customers should be advised of this at time of purchase, as they will need to produce their receipt to take advantage of this guarantee.
Should a customer's plant not succeed a second time, staff may suggest replacing it with a more suitable plant - again, free of charge.
Bushland Blooms employs a fully experienced range of contractors/technicians with extensive knowledge of our products. Our promise is to provide ongoing commitment and service to our customers on a regular basis.
We offer competitive pricing on the following range of call out services bullet point.
delivery , bullet point.
on-site visits , bullet point.
quotes , bullet point.
garden design , bullet point.
installation , bullet point.
repairs and maintenance , bullet point.
product servicing
in the following areas bullet point.
landscaping , bullet point.
reticulation , bullet point.
lighting. , bullet point.
Read the Book Appointments entry in the Agent support manual for directions on how to book an appointment. Once you have placed the appointment, the Service department will then organise an appropriate agent, depending on the nature of the request.
Advise your customers of the following service rates.
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| Quotes | ||||
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| Garden design | ||||
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| Installation | ||||
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| Repairs/maintenance | ||||
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(free if within 12 month period. After this period, see rates)
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| Product servicing | ||||
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(recommended to be done on a yearly basis)
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Please be aware that Bushland Blooms cannot programme reticulation, prune plants, or carry out any other service without the owner being present. This is to avoid legal liability for damage caused, or charges incurred, in the absence of the owner.
Bushland Blooms Helpdesk is available between the hours of 8am - 5pm, Monday to Friday. One of our qualified technicians will be on hand to answer any questions.
For information about After sales support refer to the entry in your Agent support manual.