| Alex Kozani |
| Age: |
42 |
| Title: |
Call centre agent |
| Contact number: |
9484 2385 |
| Information: |
Formerly a car sales agent who sees work
as a customer contact centre agent as a quick way to improve
his career prospects. |
|
| Annette Singleton |
| Age: |
52 |
| Title: |
Call centre agent |
| Contact number: |
9385 2365 |
| Information: |
Been at Bushland Blooms for six years.
A difficult character who would prefer not to have to work at
all. |
|
| Dave Healy |
| Age: |
32 |
| Title: |
Marketing manager |
| Contact number: |
9376 8555 |
| Information: |
Has an Honours Degree in Marketing and
extensive work experience. Introduced innovative sales and marketing
strategies to Bushland Blooms. |
|
| Duong Nguyen |
| Age: |
32 |
| Title: |
Call centre agent |
| Contact number: |
9226 8484 |
| Information: |
An agent at Bushland Blooms for about
two years. Hard working, keen to improve and ambitious. Getting
married next year. |
|
| Frank Hirzenberger |
| Age: |
43 |
| Title: |
Subject expert |
| Contact number: |
9252 8563 |
| Information: |
Customer service manager at Phone Home
Telecommunications. A quiet professional who started out as
a customer contact centre agent. |
|
| Hillary Marshall |
| Age: |
23 |
| Title: |
Call centre agent |
| Contact number: |
9474 2225 |
| Information: |
A student who has worked as a part-time
agent at Bushland Blooms for about two years. Not really interested
in improving her skills. |
|
| James Harington |
| Age: |
38 |
| Title: |
Call centre agent |
| Contact number: |
9385 2911 |
| Information: |
An agent for about four years but not
really interested. Wife has an excellent job - he is mainly
concerned with looking after his house and children. |
|
| Johan Frederikson |
| Age: |
56 |
| Title: |
Subject expert |
| Contact number: |
9366 6598 |
| Information: |
Managing director of Electronics R Us.
A corporate executive with extensive experience in customer
contact centres. |
|
| Nick Palmer |
| Age: |
26 |
| Title: |
Team leader |
| Contact number: |
9276 5274 |
| Information: |
Became a call centre agent at Bushland
Blooms four years ago, now a team leader. Enjoys working in
sales and, particularly, outbound marketing. |
|
| Shane Barone |
| Age: |
48 |
| Title: |
Scheduler (Service department) |
| Contact number: |
9434 5561 |
| Information: |
The Appointments scheduler - has a difficult
job balancing agents and customers needing appointments with
service staff availability. |
|
| Sue Abib |
| Age: |
42 |
| Title: |
Complaints manager |
| Contact number: |
9279 4578 |
| Information: |
Started as a call centre agent with Bushland
Blooms eight years ago. Her friendly, caring manner make her
an ideal Complaints manager. |
|
| Victoria Panagoti |
| Age: |
30 |
| Title: |
Centre manager |
| Contact number: |
9323 7754 |
| Information: |
Started as a call centre agent and is
now the Bushland Blooms customer contact centre manager. |
|
| |
Staff
