This is Len from the plant in WA. You wanted to organise a teleconference but we're under big pressure here. People are away with the flu, and production targets are higher this month.

We need those extra people right now, and I know a couple of likely lads who I could put on today if we didn't have to go through those complex and confusing HR procedures.

And not having a permanent shift supervisor is adding to the pressure. What are you head office people doing anyway?